How can we
help?
Most answers are right here. For live help, join the Discord. Billing questions can also go to support@krow.rip.
Common questions.
Getting started
How do I add Krow to my server?
Use Add to Discord on this site. You will review permissions on Discord's invite screen before it joins. No payment is required to invite it.
Plans and billing
What is free, and what does Lifetime unlock?
Krow is free. Hundreds of commands work with no trial or expiry, including moderation, tickets, giveaways, welcome, leveling, economy, Last.fm, YouTube, and Twitch alerts. Krow Lifetime is $24.99 once per server for advanced anti-nuke, raid defence, and music playback. Social Pro and Jarvis are optional monthly add-ons.
Can I cancel a monthly plan?
Any time. Monthly plans are billed through Stripe, and a failed renewal gets a 7-day grace before anything pauses.
How do refunds work?
Lifetime purchases can be refunded within 14 days when the paid features fail and support cannot fix them. Social Pro can be cancelled any time; the current month is usually not refunded. Full detail is on the refund policy. Email support@krow.rip with your billing email and server ID.
Troubleshooting
Krow is not responding. What should I do?
Check the status page. Confirm Krow can see the channel and has the permissions that feature needs. The prefix is - unless you changed it with -prefix. If it is still silent, kick and re-invite it, then ask in Discord.
How do I report a bug?
Join the Discord and post what you typed, what you expected, and a screenshot. You can also use the form below.
Account and privacy
How do I get a copy of my data, or delete it?
You can ask for a copy, a correction, or deletion of your account and its data: write to support@krow.rip or use the settings on your profile page. The privacy policy explains what Krow keeps.
Who makes Krow?
Krow is a product of YouMatter Technologies Inc. More about the company behind Krow.
No answers match that. Ask in the Discord or write to us below.
Still stuck?
Write to us.
This goes to the Krow team. Don't include card numbers or passwords. For a faster reply, include your Discord username and server ID.