Lifetime purchases
You may request a refund within 14 days of purchase. We normally approve it when the paid features materially fail to work and support cannot correct the issue. Refunds may be declined where a license was substantially used, transferred, abused, or purchased fraudulently.
Lifetime does not include Jarvis plans, personal plans or Social Pro, which are separate subscriptions.
Social Pro subscriptions
You can cancel at any time from the billing portal; access continues through the paid billing period. Recurring charges are generally non-refundable after a billing period begins, but duplicate charges, billing errors, and material service failures are reviewed fairly. A cancellation stops future renewal and does not normally refund elapsed time.
Jarvis and personal plans
These cover Jarvis Lite, Jarvis, Jarvis Pro and Jarvis Max, and the personal plans (Jarvis Personal and AI Personal).
- Changed your mind: within 7 days of your first payment for a plan, we refund it in full if no more than a tenth of that month's turns (or requests, for AI Personal) have been used. The plan then ends.
- Forgot to cancel: within 7 days of a renewal, we refund it if nothing has been used since it renewed.
- Turns that fail: a turn Jarvis could not answer because its AI provider failed is handed back to your allowance automatically.
- Otherwise a billing period that has started is not refunded, but cancelling stops every future charge and your plan keeps working until the period ends. Cancel any time from the billing portal.
When Krow doesn't deliver
If Krow could not give you what you paid for, for example a paid feature was down for more than 24 hours in a row because of a problem on our side, tell us and we will refund the affected time. Duplicate charges and billing errors are always refunded in full.
How to request one
Email support@krow.rip within the applicable period with your billing email, Discord server ID (or your Discord username for a personal plan), purchase date, and reason. Do not send card details. Approved refunds return to the original payment method; bank processing time is outside Krow’s control.
To cancel a subscription you don't need to ask: use the billing portal.
Chargebacks
Please contact support first so we can investigate quickly. Fraudulent chargebacks may result in suspension, but raising a good-faith dispute does not waive any rights you have under applicable law.