/* Variables for easy customization */
:root {
  --chat-width: 350px;
  --chat-height: 500px;
  --primary-color: #4e54c8;
  --secondary-color: #8f94fb;
  --background-color: #f5f6fa;
  --header-background: #4e54c8;
  --header-color: #fff;
  --user-message-bg: #8f94fb;
  --bot-message-bg: #dfe6e9;
  --message-color: #2d3436;
  --input-bg: #fff;
  --input-border: #ced6e0;
  --send-btn-bg: #4e54c8;
  --send-btn-color: #fff;
  --transfer-btn-bg: #ff7675;
  --transfer-btn-color: #fff;
  --icon-size: 20px;
  --transition-speed: 0.3s;
}

body {
  font-family: 'Roboto', sans-serif;
}

/* Chat Icon Button */
.chat-icon {
  position: fixed;
  bottom: 20px;
  right: 20px;
  background-color: var(--primary-color);
  color: #fff;
  border: none;
  border-radius: 50%;
  width: 60px;
  height: 60px;
  cursor: pointer;
  box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background-color var(--transition-speed);
  z-index: 1000;
}

.chat-icon:hover {
  background-color: var(--secondary-color);
}

.chat-icon i {
  font-size: var(--icon-size);
}

/* Chat Window */
.chat-window {
  position: fixed;
  bottom: 90px;
  right: 20px;
  width: var(--chat-width);
  max-width: 90%;
  height: var(--chat-height);
  background-color: var(--background-color);
  border-radius: 10px;
  box-shadow: 0 8px 16px rgba(0, 0, 0, 0.3);
  display: none; /* 🚀 Ensure it's hidden by default */
  flex-direction: column;
  overflow: hidden;
  transform: translateY(100%);
  opacity: 0;
  visibility: hidden;
  transition: all var(--transition-speed) ease-in-out;
  z-index: 1000;
}


.chat-window.active {
  display: flex;
  transform: translateY(0);
  opacity: 1;
  visibility: visible;
}

/* Chat Header */
.chat-header {
  background-color: var(--header-background);
  color: var(--header-color);
  padding: 15px;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.chat-header h2 {
  margin: 0;
  font-size: 18px;
}

.close-chat {
  background: none;
  border: none;
  color: var(--header-color);
  font-size: 24px;
  cursor: pointer;
  transition: color var(--transition-speed);
}

.close-chat:hover {
  color: #ddd;
}

/* Chat Body */
.chat-body {
  flex: 1;
  padding: 15px;
  background-color: #f5f6fa;
  overflow-y: auto;
}

.message {
  margin-bottom: 15px;
  display: flex;
  flex-direction: column;
  max-width: 80%;
  animation: fadeIn 0.3s ease-in-out;
}

/* User Messages */
.message.user {
  align-self: flex-end;
  background-color: var(--user-message-bg) !important;
  color: #fff !important;
  border-radius: 15px 15px 0 15px;
  padding: 10px 15px;
}

/* Agent Messages (Ensuring Proper Styling) */
.message.agent {
  align-self: flex-start;
  background-color: #ff9800 !important;  /* Orange for Agent Messages */
  color: #fff !important;
  border-radius: 15px 15px 15px 0;
  padding: 10px 15px;
  font-weight: bold;
  font-style: italic;
}

/* Bot Messages */
.message.bot {
  align-self: flex-start;
  background-color: var(--bot-message-bg);
  color: var(--message-color);
  border-radius: 15px;
  padding: 10px 15px;
}

/* System Messages (For Alerts & Notifications) */
.message.system {
  align-self: center;
  background-color: #c7ecee; /* Light Teal */
  color: #2d3436;
  border-radius: 10px;
  padding: 8px 12px;
  text-align: center;
  font-weight: bold;
  max-width: 90%;
}





.message-content {
  word-wrap: break-word;
}

.message-meta {
  display: flex;
  justify-content: flex-end;
  font-size: 12px;
  margin-top: 5px;
  opacity: 0.7;
}

.timestamp {
  margin-right: 10px;
}

.status {
  font-size: 12px;
  opacity: 0.7;
  font-weight: bold;
  margin-left: 5px;
}

/* Style for different statuses */
.status::before {
  margin-right: 4px;
}

/* Sent (✓) */
.status.sent::before {
  content: "✓";
  color: #999;
}

/* Delivered (✓✓) */
.status.delivered::before {
  content: "✓✓";
  color: #4CAF50; /* Green */
}

/* Seen (👁) */
.status.seen::before {
  content: "👁";
  color: #2196F3; /* Blue */
}

/* Typing Indicator */
.typing-indicator {
  display: flex;
  align-items: center;
  opacity: 0.7;
  font-style: italic;
  margin-bottom: 10px;
}

/* Chat Controls */
.chat-controls {
  padding: 10px 15px;
  background-color: #dcdde1;
  display: flex;
  align-items: center;
}

.chat-controls input[type="text"] {
  flex: 1;
  padding: 10px;
  border: 1px solid var(--input-border);
  border-radius: 20px;
  outline: none;
  transition: border-color var(--transition-speed);
}

.chat-controls input[type="text"]:focus {
  border-color: var(--primary-color);
}

.chat-actions {
  display: flex;
  align-items: center;
  margin-left: 10px;
}

.chat-actions button {
  background-color: transparent;
  border: none;
  cursor: pointer;
  margin-left: 5px;
  color: var(--send-btn-color);
  transition: color var(--transition-speed), transform var(--transition-speed);
}

.send-btn {
  background-color: var(--send-btn-bg);
  color: #fff;
  padding: 10px;
  border-radius: 50%;
}

.send-btn:hover {
  background-color: var(--secondary-color);
  transform: scale(1.1);
}

.transfer-btn {
  background-color: var(--transfer-btn-bg);
  color: #fff;
  padding: 10px;
  border-radius: 50%;
}

.transfer-btn:hover {
  background-color: #ff6b81;
  transform: scale(1.1);
}

/* Animations */
@keyframes fadeIn {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* Responsive Design */
@media (max-width: 600px) {
  .chat-window {
    width: 100%;
    height: 100%;
    bottom: 0;
    right: 0;
    border-radius: 0;
  }

  .chat-controls {
    flex-direction: column;
  }

  .chat-actions {
    margin-left: 0;
    margin-top: 10px;
  }

  .chat-actions button {
    margin-left: 0;
    margin-right: 5px;
  }
}


/* Dark Mode Variables */
:root.dark-mode {
  --primary-color: #1e272e;
  --secondary-color: #485460;
  --background-color: #2f3640;
  --header-background: #1e272e;
  --header-color: #fff;
  --user-message-bg: #718093;
  --bot-message-bg: #576574;
  --message-color: #d2dae2;
  --input-bg: #353b48;
  --input-border: #718093;
  --send-btn-bg: #1e272e;
  --send-btn-color: #fff;
  --transfer-btn-bg: #ff4757;
  --transfer-btn-color: #fff;
}

/* Toggle Chat Window Background for Dark Mode */
.chat-window.dark {
  background-color: var(--background-color